In respect of the current state of the COVID-19 outbreak and its impact on the wine industry, we'd like to assure our customers that Texas Custom Wine Works is here to support your needs. We are taking multiple internal precautions to mitigate the spread of the virus while avoiding any delays in our schedule.
We are closely monitoring the ever changing situation and taking action based on the guidance from public health experts to ensure business continuity for all of our customers. Here is what you can expect from us during these times:
DELIVERY AND PRODUCTION UNINTERRUPTED
Texas Custom Wine Works will continue to work for you as allowed by the city/county/state. We are shipping all orders as usual and our production is unchanged.
ACCOUNT MANAGEMENT
In the event of a ban or quarantine, physical production and shipping may be halted while sales and customer service will be managed from home. In an effort to protect you, our customer, and our staff, we strongly recommended not doing any in-person meetings. Instead, we will be working remotely and will continue to support your needs via email and phone.
ONGOING SUPPORT
We understand that these times can be challenging, and Texas custom Wine Works is here to support any of your needs. As new developments emerge, we will continue to update you on any changes to our business that may affect you.
We wish for the safety of all of our customers during these difficult times. Please contact us with any questions or concerns.
Best Regards,
Your team at Texas Custom Wine Works